A

Adapter
You can borrow adapters from the hotel reception.

Air condition
In order to meet our self-image towards the environment and to avoid excessive energy consumption, our air conditioning systems switch off automatically when the windows are opened.
We are particularly proud of our “Certified Green Hotel”, “Dehoga Umweltcheck”, “Green Chefs” and “Eco Friendly Hotel” certifications.
Please keep in mind that for your well-being the set room climate should be a maximum of 6-8 degrees below the outside temperature.

Apartments
Besides our regular hotel rooms, we have 63 hotel apartments of various sizes. If you are interested in renting one of them, (minimum stay: 5 nights), ask our receptionists. They will be pleased to give you any information you need and to show you one of the apartments.

Aroma bath
The aroma bath in our Wellness World combines soothing radiant heat with light humidity and various fragrances. It is in operation from 04.30 pm to 09.30 pm. Recommended duration of stay 20 – 60 minutes.

“Atrium-Garten”
“Atrium-Garten” is the name of our hotel garden behind the main hotel building.

In the summer time when the weather is warm enough, we use the Atrium-Garten as an open-air restaurant from 6.00 pm. to 10.00 pm. As long as the garden restaurant is open, Restaurant ‘Adagio’ stays closed. When the garden restaurant closes at 10.00 p.m., ‘Adagio’ or ‘Lounge’ opens again.

 

B

Breakfast
Breakfast buffet at the hotel:

Monday till Saturday: 06.30 am  – 10.00 am.
Sunday: 07.00 am – 11.00 am.

Breakfast is not included in the room rate. You can book our breakfast buffet for 17,00 € per day.If you wish room service, please order your breakfast at the hotel reception at least 30 minutes before you would like to have it served. Roomservice is charged with 3,00 €.

Bicycles
You can borrow bicycles from the hotel reception.
We can also supply you with bicycle maps as well as tour suggestions.

Baby Beds / Children’s Beds
If you need an additional baby bed or children’s cot in your room, please inform us when you make your reservation.

Bus
The bus which takes you into the city and back to Finthen is the number 56 respectively 58. The nearest bus stop is located right across from the Total gas station about 200 metres from the hotel and is called Atrium Hotel Mainz. Bus schedules are available at the hotel reception.

C

Check-In
The earliest check-in time is usually 02.00 pm. If you have to check in earlier, please inform our receptionists when you make your reservation so that you do not have to wait for your room upon arrival.

Check-Out
The official check-out time is 11.00 am. Please clear your room on your departure day before this time.

Cosmetic Treatments
Appointments for cosmetic treatments can be made at the reception.

Credit Cards
We accept American Express, Eurocard/Mastercard, Visa and Diners Club. Please appreciate, that if you want cash from your credit card, we charge 5 % of the total amount.

E

Environmental Protection
Treating our environment and our resources with care is important to us.
For this reason, we pay particular attention to waste avoidance, waste separation and use, for example, energy-saving lamps throughout the house.
We also avoid excessive water consumption by using aerators and water-saving bathroom fittings.
We are particularly proud of our “Certified Green Hotel”, “Dehoga Umweltcheck”, “Green Chefs” and “Eco Friendly Hotel” certifications.

F

Fitness Center
For hotel guets the usage of the fitness center

“Aktiv & Gesund”, located in the Flugplatzstraße is free of charge. Please contact the reception, telephone-no:113.

Flight Reservations
Our reception staff will be glad to help you with flight reservations or cancellations.

G

GenussWerkstatt (Fine Dining Restaurant)
Opening Hours:

Thursday till Saturday: 09.00 pm.
Please make reservations for your table (Tel 113).

 

H

Hiking
You can start hiking right behind the hotel. Various trails lead through the orchards. Maps of walks and trails are available at the reception on loan.

Hygiene items
You can purchase/borrow the following items free of charge at the reception:
Toothbrush and toothpaste, disposable razor and foam, nail arrow, shower cap, sewing kit, toothpick, comb, straightening iron (against deposit to borrow).

the following items can be obtained for a small extra charge:
Deodorant, hairspray, shoelaces, women’s pantyhose.

J

Jogging
You can start jogging right behind the hotel on the country roads and paths leading through the orchards.

 

L

Laundry / Laundry service
If you would like to use our laundry service, please use the laundry bag provided (in your closet). Please fill out the enclosed laundry request form.
Your maid will take the laundry.

If you would like to take clothes to the dry cleaners, please ask at the front desk what time this is possible.
In addition, a washing machine as well as a dryer are available to you in our residence at a reasonable price.

Luggage Storage
You can store your luggage in a special room at the hotel reception.

M

Massage
We have different masseurs who can be booked by appointment at the hotel reception.
Please make your appointment as soon as possible in advance.

 

N

Night Check-Out / Night Porters
Our night porters and receptionists are on duty from 10.00 p.m. until 6.00 a.m.
The night staff members are not allowed to settle guest accounts. ‘
We would therefore ask you to settle your account on the evening before if you have to leave during the night.

P

Pillows
Following extra-pillows are for your choice, please contact the reception – telephone-no:113

• Headrest pillow: for ideal ergonomic relief
• Spelt pillow: valuable for relaxation
• High quality feather and down pillow: creates a soft sleeping comfort

 

R

Restaurant ‘Adagio’
Opening Hours:
Tuesday through Saturday: 06.00 pm – 10.00 pm.

Warm Meals:
Tuesday through Saturday: 06.00 pm – 09.00 pm.

Please make reservations for your table (Tel.113).

If you are in the garden during the day and would like something to drink, please inquire at the reception.

Room Service
For room service we charge an extra amount. For more information see Room Service Menu. Please order at the hotel reception (telephone-no:113).

 

S

Safe
Each room/apartment has a safe for valuables. This is located in your closet.

Sauna
The sauna is open Monday-Thursday and Sundays from 04.30 pm to 09.30 pm, Fridays and Saturdays from 02.30 pm to 09.30 pm.
(Use at other times: see Wellness World).

Steam bath
The ceramic light steam bath is in operation daily from 04:30 pm – 9:30 pm. Unlike the sauna, it is only between 40° to 50° C and has high humidity.

Swimming Pool
Our indoor swimming pool is open daily from 06.00 am. to 09.30 pm.

The pool size is 5 x 11 m. Water temperature is about 27° C. The use of the pool is free of charge.

Swim Suits / Swimming Trunks
You can borrow bath robes, swim suits, swimming trunks and bathing caps at the hotel reception.
A deposit will be booked on your account until the items borrowed have been returned to the reception.

 

T

Taxi
Taxi number Mainz: 910910
Taxi number Ingelheim: 06132/2222
Our receptionists will be glad to call a taxi for you. 

Telephone
Your phone is a direct dial telephone. You may receive calls directly without being connected by the reception. And of course you may telephone automatically without calling the reception. You can see directly on your telephone how to get a line and which is your direct dial telephone number.

Important phone numbers:

Outside line: 0
Reception: 113
National telephone information: 11833
Internat. telephone information: 11834
National operator: 010
International operator: 0010

V

Visitors
Overnight visitors have to be announced at the hotel reception. You may get additional bed linen and towels and a charge will be booked to your account.

W

Wellness World
Our Wellness World with swimming pool, solid wood sauna, ceramic light steam bath, aroma bath, infrared heat cabin, experience shower, plunge pool, Kneipp station, massage and cosmetic cabin as well as the wellness relaxation room is located in the basement of the main building. The baths (except for the swimming pool) are open from Monday-Thursday and Sundays from 16:30 to 21:30, Fridays and Saturdays from 14:30 to 21:30.

The use of the entire facility is free of charge for guests during the opening hours.

If you would like to use the baths outside the above mentioned times, we charge a flat rate of 25,00 € per hour.
In this case, please inform the reception at least one hour in advance.